Terms & Conditions

1. Who we are

MAK (Movement Above Kaos) is operated by MAK Movement Above Kaos Pte. Ltd. (UEN 202639121D), a company incorporated in Singapore ("MAK", "we", "us"). Our address for notices is hello@methodbymak.com.

These terms apply to methodbymak.com, the MAK community, the MAK app experience delivered through Everfit, and every MAK program: Move, Move + Nourish and 1:1 Coaching. By purchasing a membership or using any of these, you agree to these terms.

2. Who can join

You must be 18 or older to hold a MAK membership. If you are pregnant, postpartum, injured, or managing a health condition, get clearance from your doctor before you start.

Memberships are personal. One membership, one person. Sharing your login or the program content with someone else is a breach of these terms.

3. Your membership and billing

Move, Move + Nourish and 1:1 Coaching are monthly subscriptions billed in US dollars. Your card is charged on the day you join and then every month on the same date until you cancel.

Prices are shown at checkout in US dollars and exclude any local sales tax, VAT or GST unless the checkout says otherwise. Your bank may apply its own currency conversion or foreign transaction fee, which we don't control and don't receive. We can change prices for new billing periods. If we change the price of your membership we will email you at least 14 days before the new price takes effect, and you can cancel before then.

If a payment fails we will let you know and retry. If the payment still fails after our reminders, your access is paused until the card is updated. You can update your card any time at community.methodbymak.com under Billing.

4. Cancelling, pausing and refunds

You can cancel any time at community.methodbymak.com under Billing, or by emailing hello@methodbymak.com. Your membership stays active until the end of the billing period you have already paid for, and you will not be charged again after that. We do not refund the unused part of a billing period.

If you need to pause (travel, illness, life), email us. Pauses are at our discretion and we will confirm the dates with you in writing.

Nothing in these terms limits any rights you have under the consumer protection laws of the country you live in. Where those laws give you rights that can't be excluded, those rights apply in addition to these terms, and these terms don't reduce them.

5. 1:1 Coaching

Coaching includes a personalised program, weekly check-ins and direct support from your coach as described on the coaching page at the time you join. Your program is built from the intake form you complete, so keep it accurate and tell your coach if anything changes.

Coaching calls are booked through our calendar. If you need to move a call, reschedule at least 24 hours ahead using the link in your confirmation email. Calls missed without notice are forfeited for that week.

6. Health and safety

MAK provides general fitness and nutrition guidance. It is not medical advice and it does not replace your doctor, physio or dietitian. Every body is different and results vary.

You are responsible for training within your own limits. Stop if something hurts, and seek medical advice if you are unsure. You take part in MAK workouts and follow MAK nutrition guidance at your own risk.

7. The MAK community

The community is a space for members to share, ask and support each other. Be kind. No selling, no diet-culture talk, no body shaming, no sharing of other members' posts outside the group.

We can remove posts and, for repeated or serious breaches, remove a member from the community or end their membership. If we end a membership for a breach of these terms we do not refund the current billing period.

8. Content and intellectual property

All programs, workouts, videos, guides, recipes and other content are owned by MAK or licensed to us. You get a personal, non-transferable licence to use them while your membership is active. You may not copy, share, sell, record or redistribute them.

If you post in the community you keep ownership of what you post, but you give us permission to display it within the community. Ask before you share anyone else's content.

9. Apps and third parties

MAK programs are delivered through Everfit and the MAK community is hosted on our client portal. Those platforms have their own terms and privacy policies, which apply when you use them. We are not responsible for outages or changes on third-party platforms, though we will always work to get you back up and running quickly.

10. Privacy

We collect the details you give us at checkout, in intake forms and in the community so we can run your membership, coach you and stay in touch. We do not sell your data. Read our Privacy Policy for the detail, including how to access or correct your information.

11. Liability

To the extent the law allows, MAK is not liable for any loss or injury arising from your use of our programs, content or community, except where that loss is caused by our negligence. Where a right or remedy can't be excluded under the law of your country, our liability is limited to the amount you paid us in the six months before the claim.

12. Changes to these terms

We may update these terms from time to time. If a change affects your rights in a meaningful way we will email you before it takes effect. Continuing your membership after the change means you accept it.

13. Governing law and contact

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction. If you live somewhere else, this doesn't take away any protection you have under the mandatory laws of your own country. Questions, complaints or anything else: hello@methodbymak.com. We read every message.